Privacy policy and Terms of Use for IHTHT
This Privacy Policy tells you how we collect information when you visit IHTHT, or if you purchase a product from us.

At I Have To Have That ( AKA IHTHT ), we understand the importance of your personal information. We ensure that we comply with this obligation, to you our valued customers.

When you submit information to IHTHT by registering as a member, purchasing one of our products or by sending us an email, we collect that information and use it for the purposes of providing you with information or advice about our goods and/or services and for processing an order by you for our goods and/or services.

Specifically, we require your name, street address, email address, phone and fax number and method of payment details in order to complete an order for our goods and/or services.

We shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above - such as our financial institution to process your order. We shall not give our customer lists to third parties for promotions independent of IHTHT .



You do not have to provide us with the information requested, however, we will be unable to process your order should you be unwilling to do so.

IHTHT relies on word-of-mouth of customers and friends to let is be known about our great deals. To keep you up-to-date on new products and special deals and promotions we do send occasional emails about promotions and newly listed items. However, in accordance with the CAN-SPAM Act 2003 we shall only send you emails with your prior consent and shall be happy to remove you from our mailing list should you no longer wish to receive our promotional information. To remove yourself, please go here and enter in your email address.


Delivery & Refund Policy

Product Information

The website www.ihavetohavethat.com ( www.ihtht.com ) is owned and operated by Jammin' Butter. All products listed on www.ihtht.com are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.

Copyright

The description of our products is the copyright property of IHTHT, and specifically you may not use that description as the description of the product should you choose to re-sell the items elsewhere.

Payment Information

All orders are prepaid. When ordering, your credit card (or PayPal) is charged when you place your order. All orders are in US Dollars.

Please note that we do not store your credit card number on our servers.

If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Shipping Information

The cost of shipping is clearly indicated for each product ordered, and is included in the invoice total. Orders are generally processed and posted in two to three working days. We cannot be held responsible for delays brought about by the Postal System, Courier Service Delays, Flocks of Mutant Seagulls or Angry mobs Picketing the IHTHT Office, complaining about our outrageously low prices !

Return Policy

Returning Defective Merchandise

Here at IHTHT we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

i) The return is pre-arranged with IHTHT. This can be done by visiting here

ii) the product is returned to us with proof of purchase within 14 days of the date of purchase;

iii) the product is in its original condition; and

iv) the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.


Should there be any problems with defective product, please contact IHTHT first unless otherwise stated.
All returns must be pre-arranged by starting a Trouble Ticket here

Returning Non-defective Merchandise

Please carefully check the specification and compatibility of the products with your requirements prior to purchasing. Due to the nature of sales at IHTHT, if you should purchase one of our products and then decide to return it, you are depriving another customer of the chance to purchase that item.

However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:

i) The return is pre-arranged with IHTHT. This can be done by visiting here,

ii) the product must be returned to us at your expense with proof of purchase within 14 days of the date of purchase;

iii) the product must be unused and in it original condition, including its original packaging, and

iv) We will not under any circumstances refund the cost of shipping the product to you and we may at our discretion deduct the cost of the credit card transactions from your refund.


All returns must be pre-arranged by starting a Trouble Ticket here


General

IHTHT may revise these terms at any time. Use of this website is subject to the revised terms.

 


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